An Applicant Tracking System (ATS) is typically multi-faceted.
It can achieve these amazing feats because it simplifies the entire process of recruiting, from creating adverts for job and job postings to putting them up on various websites, screening and sourcing applicants, keeping track of applicants’ status, etc.
With the help of insight and feedback from our previous and present clients, our team has selected 8 outstanding features you should look for when choosing an ATS/CRM system for your company.
The Best Customer Support
When a recruiter begins with an applicant tracking system, they’ll be faced with myriad questions.
It’s vital to ensure that the ATS you choose will provide you with top customer service, which is prompt and professional.
Consider an ATS with built-in live chat support or by phone or email.
The SaaS provider will also provide you with a comprehensive training or onboarding program to help you know the features of their service in depth.
For example, how do you configure the careers page, how to use the resume editor, whether it is possible to establish an employee-referral system, different integrations, and many more.
If you would not prefer self-service, this is a vital option!
- Can Be Customized & Configured According to Your Needs
Each company or agency has their unique requirements. Therefore, you should choose an ATS system that can modify to suit your specific needs.
Check if you can alter users’ settings to add more users and requirements for candidates or customize every search. A system for tracking applicants that can modify to create your version is the best option!
- Will Help You in Sourcing Candidates
Imagine that your client wants you to find a new employee for them. However, you do not have a talent pipeline in the right place.
How can you possibly manage to find the right candidates?
A robust ATS with a great candidate sourcing function can help you expand your talent pipeline and assist in hiring for positions that are difficult to fill.
Find out whether you can determine if the ATS can reach out to candidates with just a couple of clicks. Does it include all the information about the potential candidates? Are the results accurate?
- Will Make Managing & Scheduling Interviews Easier
An ATS with many features will let you manage and schedule interviews with potential clients. It is important to determine the extent to which your ATS can automate.
An effective ATS will integrate candidate interviews seamlessly into everyone’s schedule. In turn, the more well-organized the interview more likely to receive positive feedback in real-time.
When your ATS allows you to incorporate other minor features, such as interview scorecards or pre-made interview kits, it will allow you to provide every single applicant with a pleasant candidate experience.
Give everyone an equal chance to shine, and assure them that they all equally evaluate and that there was no unconscious bias.
- Proper Reports & Dashboards
Consider that you’ve completed the process of hiring an applicant. What’s the price?
To make smarter decisions shortly and enhance your recruitment strategies, you’ll require data and analysis.
Most of the time, companies that recruit will need to look up these reports to gain valuable insight into how they manage their entire business.
So, you’ll have to choose an ATS that can provide strong KPI reports that will benefit you in the long run.
- Excellent Customer Relationship Management
You can get an ATS to efficiently manage your candidates and build positive connections with them.
Once you’ve been able to tag or filter your database or make notes in your database of candidates and keep it updated with the information for each record, look up similar contacts and job listings as well as experience a powerful Boolean search in which your candidates are in line with exactly the criteria.
If you can do this with no hassle If you can do, then you’re in the right spot.
Be aware that a top CRM will assist in lead management, contact management, document management, and pipeline management. It will also, importantly, it will assist you with automation.
- Top-Notch Security
When working with information, top-quality security and stability are required.
Find out if the ATS is up to security requirements. Always search for uptime assurances and ensure that all interactions are secured through SSL connections and secure passwords.
- Must Be Mobile-Friendly
HR software must be mobile-friendly if you are looking to hire in the field or have a busy schedule.
In addition, 77% of job applications are currently completed using a mobile device.
The ATS you’re looking at should be created flawlessly to be mobile-friendly and adaptable to all devices.